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Your rights to return your purchase

Pursuant to EU laws, you benefit from a 14-day cooling off period during which you may elect to return your purchase and ask for a refund. You can do so for any reason, even if you simply changed your mind. The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day

How to cancel a purchase

You must inform us that you want to cancel your purchase. It is not enough just to send the goods back. You may wish to use the enclosed form to notify us of your decision by sending an e-mail to client@giardino-collection.com

You can download this form for your order cancellation request

You can also inform us and send back your purchase at the same time, for example, by adding a written statement (containing the information required in the form) with the goods that you are returning by post. You must send the unused goods back within 14 daysof informing us. You will have to bear the direct cost of returning these goods, unless you are returning the goods because they are defective or damaged.

Getting a refund

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they are safely returned. It is imperative that when your unwanted goods are returned to us, they are in a resalable condition. We reserve the right to inspect all goods that are returned to us so, please do not damage the goods whilst you inspect them. This applies to any original packaging and labels. Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund. We may instead return your goods to you. For health and hygiene reasons we are unable to offer refunds on our items unless they are returned unused and in their original packaging. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods. We do not accept liability for any goods that do not reach the indicated return address nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage. Y

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